knowledge+management


 * Enhancing Knowledge Management Capacities of the ITC-ILO **

There is an increasing demand in the UN system to find innovative ways to leverage the knowledge and experience of staff and partners, wherever located, to make this experience readily available to respond to new development  challenges, increase organizational efficiency and foster additional  opportunities. As part of this movement, ILO has recently placed additional emphasis on information and knowledge management as a means of improving the Organization’s services to constituents. A special role for the ITC-ILO has been identified (but not yet defined) in supporting these efforts. This proposal will build the in-house knowledge management and advisory capacity  of the ITC-ILO through a knowledge audit to identify knowledge needs, resources and flows, as a basis for understanding where and how better knowledge management could add value. To conduct this audit and to respond to  its findings, it will draw upon, adapt and expand instruments developed by Delta and used externally (i.e. for advisory services to OHCHR on the design of a knowledge management toolkit and strategy). The knowledge management instruments developed will help staff define and understand different knowledge modes; make the business case for knowledge management and knowledge sharing; understand the current "knowledge picture" of the organization; apply knowledge sharing tools and techniques; identify, create and spread different types of knowledge sharing practices; design and develop knowledge sharing communities of practice; and strengthen relations within and across groups and organizations. At the same time, this work will feed into the development of a new “Knowledge Lab ", an open course  to be launched in summer 2012, targeting knowledge workers tasked to improve the knowledge management and sharing activities in their organization or institution.